Occasionally our production partner may send an defective product or size and we will absolutely make it right!

Please reach out at: defect@baerloom.store and let us know within 3 days of receiving your case.

If you received the wrong product. Let us know which product you ordered and which product you received.

If you have received a misprinted product, please send a photo of it, stating the issue (e.g., stretched design, blurred, or miscolored).

If you received a case that has issues fitting your phone on some of the buttons do not work. Please send a video that includes the model of your phone with the case not fitting properly or the buttons not working.

(Please note a valid exchange or refund is NOT a separated phone case as all phone cases can detach from the TPU inner and outer layer)

After doing this if we see that your case is defective we will get a replacement on its way immediately.

All of the products are made custom to order. Due to this there are no returns or exchanges on any orders if the incorrect product is ordered on the customers behalf. 

*Note: If there is an issue with the case's aesthetics or fitting, we will send a replacement.

Because of our fast-paced shipping and creation process, we cannot guarantee changes/cancellation to your order.

If you reach out to us using the contact form below, we will do our best to change/cancel your order before the fulfillment process begins. If your package has been shipped or created, we are unable to change/cancel your order. (Please check your email to confirm your order has not shipped before reachout out to us)

NOTE: We can only make changes to your order BEFORE the order has been shipped. (Phone cases are usually sent to production within a 24 hour period.)

Please check your email for all updates regarding your shipment. (Check your spam/promotions folder if you can't find it)